Data & Privacy
This Privacy Policy explains how ph365 link collects, uses, stores, and protects the personal information of Filipino players. By using our platform, you agree to the practices described here. We are committed to keeping your data safe and handling it responsibly at all times.
Effective Date: 1 January 2025 | Applies to all players in the Philippines
When you register and use ph365 link, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and the payment details you provide when making deposits or requesting withdrawals in Philippine pesos. We also collect identity verification documents such as a government-issued ID when required to comply with our Know Your Customer obligations under applicable Philippine regulations. During your use of the platform, we automatically gather technical data including your IP address, device type, browser version, operating system, and session activity logs to help us maintain platform security and improve your experience. Betting history, transaction records, and account preferences are stored as part of your player profile and are used to personalise your experience on the platform. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you submit. All data collection is limited to what is reasonably necessary for the purposes described in this Privacy Policy.
The personal information we collect is used primarily to create and manage your account, process your deposits and withdrawals, and provide you with access to sports betting and casino-style entertainment on ph365 link. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are essential to the operation of your account and cannot be opted out of. Your identity and payment information is used to verify your eligibility to play, to comply with age verification requirements, and to process financial transactions securely in Philippine pesos. We analyse aggregated, anonymised usage data to understand how players interact with the platform, which helps us improve features, fix issues, and develop new offerings that are relevant to the Filipino market. Where you have opted in to receive promotional communications, we may use your contact details to inform you about bonuses, special offers, and events available on the platform — you can withdraw this consent at any time by contacting our support team. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All data processing is carried out on a lawful basis, including the performance of our contract with you and compliance with our legal obligations.
ph365 link does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes, and we never have. We may share your data with carefully selected service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to do so, we may disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies, including in connection with anti-money laundering investigations or fraud prevention measures. If ph365 link undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We may share anonymised, aggregated statistical data with business partners or analytics providers, but this data cannot be used to identify you individually. Any third party that receives your data is prohibited from using it for any purpose beyond what we have authorised, and we take reasonable steps to ensure compliance with this requirement. If you have concerns about how a specific third party handles your data, please contact our support team and we will investigate on your behalf.
We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and the ph365 link platform is encrypted using industry-standard TLS protocols, and sensitive information such as payment details is handled in accordance with applicable security standards. Access to your personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff with access to player data are subject to confidentiality obligations. We conduct regular security assessments and monitoring of our systems to detect and respond to potential vulnerabilities or incidents in a timely manner. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by applicable law, and we will take immediate steps to contain and remediate the incident. You also play an important role in keeping your account secure — we strongly recommend using a strong, unique password for your ph365 link account and enabling any additional security features available to you. If you believe your account has been compromised, please contact our support team immediately so we can take protective action.
As a player based in the Philippines, you have a number of rights in relation to the personal data we hold about you, and we are committed to honouring those rights in a timely and transparent manner. You have the right to request access to the personal information we hold about you, and we will provide you with a copy of that data within a reasonable timeframe upon receipt of a verified request. You may also request that we correct any inaccurate or incomplete information in your account, and we will update our records accordingly. If you wish to have your personal data deleted, you may submit a deletion request to our support team — please note that we may be required to retain certain data for legal, regulatory, or fraud prevention purposes even after your account is closed. You have the right to object to or restrict certain types of data processing, including the use of your data for direct marketing purposes, and we will honour such requests promptly. If you have provided consent for a specific type of data processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team directly, and we will guide you through the process. We will not discriminate against you for exercising your privacy rights.
ph365 link reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the services we offer, and the revised version will be published on this page with an updated effective date. We encourage you to review this page periodically so that you remain informed about how we handle your personal data. If we make a material change that significantly affects your rights or the way we process your data, we will make reasonable efforts to notify registered players through the platform or via the contact details associated with their account. Your continued use of ph365 link after any changes have been posted constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your account and data. This Privacy Policy is governed by the laws of the Philippines, and any disputes relating to privacy matters shall be subject to the jurisdiction of the appropriate Philippine courts. For any questions or concerns about this policy, please visit the FAQ page or reach out to our support team directly.
Our support team is available 24/7 to help Filipino players with any data or privacy concerns. You can also check the FAQ for quick answers.